Effective Date: 14th September 2026
Last Updated: 14th September 2026
At SkyAppend Ltd, we are committed to delivering professional digital services with transparency, fairness, and clear communication. This Refund Policy explains the circumstances in which refunds may or may not be available for services purchased from us.
By purchasing or engaging our services, you acknowledge and agree to this Refund Policy, subject to any rights you may have under applicable UK consumer protection laws.
SkyAppend Ltd provides custom digital services, including website design, website development, WordPress and WooCommerce solutions, maintenance, website speed optimisation, consulting, and related digital services.
Because these services may involve professional time, labour, planning, resources, and customised work, the availability of a refund may depend on the stage of the project and the work already completed.
Subject to applicable UK law and any specific contractual terms, the following may generally be non-refundable once the service has been provided or work has commenced:
Completed website design or development work
Custom coding or software development
Consultation or strategy sessions that have already taken place
Monthly maintenance or support services already provided
Website speed optimisation services already performed
Third-party purchases such as domains, hosting, plugins, themes, licences, or subscriptions
Rush delivery or priority service fees where the service has been provided
Completed milestones or approved project phases
Nothing in this section is intended to limit any statutory consumer rights that may apply.
A full or partial refund may be considered in circumstances such as:
Duplicate payment made by mistake
Payment collected but the agreed project has not started
A service cannot be provided due to circumstances within our responsibility
A confirmed billing error
Another circumstance where a refund is required under applicable UK law
Each request will be reviewed based on the circumstances, the applicable agreement, work completed, and any relevant legal requirements.
Project deposits and advance payments may be used to reserve project availability, allocate resources, begin planning, and commence work.
Where project preparation or work has already started, the deposit or advance payment may not be fully refundable, subject to the terms agreed with the client and applicable UK law.
Where a partial refund is appropriate, the amount may take into account:
Hours already worked
Completed milestones
Work already delivered
Resources allocated to the project
Administrative or project management costs
Non-refundable third-party expenses
Any refund will be calculated fairly based on the circumstances and applicable contractual and legal requirements.
Monthly maintenance, support, or recurring service plans may generally be cancelled before the next billing cycle in accordance with the applicable service agreement.
Where services for the current billing period have already commenced, payments for that period may generally not be refundable, subject to any statutory rights that may apply.
Refunds may not be available where project delays or cancellation result from circumstances within the client’s control, including:
Failure to provide required content or information
Failure to provide necessary credentials or access
Lack of communication
Failure to provide required feedback or approvals
Failure to approve project milestones
Change of business plans
Client-requested pauses or extended delays
Any assessment will take into account the work already completed and the circumstances of the cancellation.
Where appropriate, SkyAppend Ltd may offer reasonable revisions, corrections, adjustments, or other remedies instead of issuing a refund.
This does not affect any statutory rights or remedies that may apply under UK law.
If you believe there has been an error with a payment or service, we encourage you to contact us before initiating a chargeback so that we can attempt to resolve the matter.
Where a chargeback is initiated, we may provide relevant documentation to the payment provider demonstrating the services provided, payments made, communications, and applicable agreements.
To request a refund, please contact us in writing and provide:
Full name
Business or organisation name, where applicable
Email address
Invoice or payment reference
Reason for the refund request
Relevant project or service details
Any supporting information you believe is relevant
We will review the request and respond within a reasonable business timeframe.
If a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.
Nothing in this Refund Policy is intended to exclude, restrict, or otherwise limit any rights or remedies that cannot lawfully be excluded under UK consumer protection legislation.
Depending on the nature of the service and your circumstances, you may have statutory rights relating to the quality, performance, or delivery of services.
For certain services, including digital services that begin with your agreement before the end of a statutory cancellation period, specific legal rules and exceptions may apply.
Where a refund is approved at our discretion, the maximum refund will generally not exceed the amount actually paid for the applicable service, unless a greater amount is required by applicable law or agreed in writing.
We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated Last Updated date.
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:
SkyAppend Ltd
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Phone: +44 7723153930
Email: support@skyappend.xyz
