Effective Date: 14th September 2026

Last Updated: 14th September 2026

SkyAppend Ltd (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, purchase our services, or otherwise interact with us.

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Contact forms
• Quote request forms
• Customer support communications
• Email communications
• Service agreements
• Payments and billing transactions
• Marketing communications
• Analytics and tracking technologies

This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or controlled by SkyAppend Ltd.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Business or organisation name
• Email address
• Phone number
• Billing and correspondence address
• Project requirements
• Files, documents, images, or other materials submitted for projects
• Information provided through contact or enquiry forms
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Time spent on pages
• General location information
• Website usage and analytics information

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate and improve our website, remember preferences, understand how visitors use our website, and measure website performance.

Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and manage our services
• To respond to enquiries and requests
• To prepare quotations and proposals
• To process payments and invoices
• To manage projects and client communications
• To provide customer support
• To improve our website, services, and customer experience
• To send service-related communications
• To send marketing communications where permitted by law and, where required, with your consent
• To monitor website performance and usage
• To protect our website, systems, and services from fraud, abuse, and security threats
• To comply with applicable legal and regulatory obligations
• To establish, exercise, or defend our legal rights

4. Lawful Basis for Processing

Under the UK GDPR, we process personal data only where we have a lawful basis to do so.

Depending on the circumstances, we may process your personal data based on:

• Contract: Where processing is necessary to provide services or fulfil a contract with you.
• Legitimate interests: Where processing is necessary for our legitimate business interests and those interests do not override your fundamental rights and freedoms.
• Consent: Where you have given us permission to process your information for a specific purpose.
• Legal obligation: Where processing is necessary for us to comply with a legal or regulatory requirement.

Where we rely on consent, you may withdraw your consent at any time.

5. Sharing of Information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services. These may include:

• Website hosting providers
• Payment processors
• Email and communication platforms
• Analytics providers
• Cloud storage providers
• IT and security service providers
• Professional advisers
• Legal or regulatory authorities where required by law

Third-party service providers are expected to process personal data in accordance with applicable data protection requirements.

6. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws. Where required, we may use appropriate safeguards such as an adequacy decision or approved contractual safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The specific retention period may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your UK Privacy Rights

Under applicable UK data protection laws, you may have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete information.
• Right to erasure: To request deletion of your personal data in certain circumstances.
• Right to restrict processing: To request that we limit how we process your personal data in certain circumstances.
• Right to data portability: To request your personal data in a structured, commonly used, and machine-readable format where applicable.
• Right to object: To object to certain types of processing, including processing based on legitimate interests and direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided in the Contact Us section below.

10. Direct Marketing

Where permitted by law, we may send you information about our services, updates, offers, or other marketing communications.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in a marketing email
• Contacting us directly

You will continue to receive essential service-related communications where necessary, even if you opt out of marketing communications.

11. Cookie Choices

You may manage or disable cookies through your browser settings.

Where applicable, you may also manage your cookie preferences through our website’s cookie consent mechanism.

Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

12. Payment Information

Payments may be processed through secure third-party payment providers.

Where payment processing is handled by a third-party payment provider, that provider may collect and process your payment information in accordance with its own privacy policy and applicable legal requirements.

SkyAppend Ltd does not necessarily store complete payment card details on its own systems.

13. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal data from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Complaints and the ICO

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the UK’s data protection supervisory authority:

Information Commissioner’s Office (ICO)

The ICO regulates data protection and privacy matters in the United Kingdom.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or data protection practices.

Any updated version will be published on this page with a revised Last Updated date.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related request, please contact us:

SkyAppend Ltd
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Phone: +44 7723153930
Email: support@skyappend.xyz